Library Relations Coordinator

Full job details available as pdf.
Details also available on European Library website.

Are you an experienced account management professional, with enthusiasm for the libraries sector? Would you like to work in an English-speaking international team? Then come and join The European Library team at the Europeana Foundation, based in the National Library of the Netherlands in The Hague.

Key responsibility:

To manage all customer relationship-related activities for The European Library and associated projects

Main duties:

  • Anticipate and respond to the needs of the libraries in our network
  • Communicate regularly with member libraries, providing help and advice on all topics related to The European Library
  • Investigate and solve queries and problems raised by libraries
  • Maintain comprehensive and up-to-date profiles of libraries within our customer relationship management system and on the website
  • Keep accurate and detailed records of correspondence and discussions with libraries
  • Monitor libraries’ satisfaction with our service and provide detailed reports
  • Develop and maintain policies on services to libraries
  • Keep all our documentation for libraries up to date
  • Stay fully informed of our products and services and be able to communicate these effectively to libraries
  • Terms and conditions of employment

    The salary for this post is in line with the Collective Labour agreement for Research Centres, scale 9 or 10, (€ 2.500 – € 3.800,- gross per month, holiday allowance and annual bonus not included) depending on your experience and skills. In addition, you will have 42 days holiday per year, a holiday allowance (8%), an annual bonus (around 8%) and good fringe benefits.

    This position is for 12 months in the first instance. Any renewal is subject to suitable performance and availability of funding. The contract is for a maximum of 40 hours a week.

    How to apply

    For questions about the job please email Aubery Escande Please send your CV and application letter to, clearly marked ‘Library Relations Officer, The European Library’.

    Final acceptance date for application: 21st January 2013 at 12:00 CET

    First telephone interviews will be held during the week beginning: 28th January 2013